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Business Continuity and Crisis Management Preparedness against Pandemic Flu and other Medical Crisis
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Introduction |
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Since the outbreak of SARS in Singapore in 2003, there has been an increase in concern of a possibility of large scale global outbreak of infectious diseases like bird flu severely affecting businesses worldwide.
Business continuity plan and crisis management preparedness plan are crucial to the survival of the business. All private companies and public organizations in Singapore would need to be ready, as infectious disease outbreaks can be unpredictable and occur anytime. Other medical crisis like staff injuries due to accidents can also paralyze your business. |
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Course Objectives |
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At the end of the program you will be able to:
Identify the potential business risks to your organization and your key stakeholders
Use a given template to customize a business continuity and crisis management preparedness plan for your company/organization
Understand the risk of business travelers and how to mitigate the risk
Learn to handle the media and staff communications on the crisis
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Course Outline |
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Introduction on importance of business continuity plan for crisis management
Learn about common infectious diseases and medical crisis which may affect your and your organization
Business learning from SARS and other infectious diseases outbreaks in Singapore previously
Overview of Singapore governments business contingency plan for bird flu for preparedness
Preparing a business continuity and crisis management plan for your company/organization
Using a checklist for business travelers overseas
What happens when a group of staff fall sick overseas?
How to ensure safety of your staff and your clients in a medical crisis?
Managing the media and questions from the public and internal communication to staff
Seeking new opportunities in the medical crisis
Methodology
This is an interactive seminar, with a mixture of lectures, group projects and table top scenario planning exercise. Participants will be provided a template on business continuity/crisis management preparedness plan and a checklist for pre-travel preparation for them to customize for their own company/organization.
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Trainer(s) |
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Dr Teoh, Yee Leong, Victor |
Dr Victor Teoh is a Public Health Physician who has more than 10 years experience in the area of healthcare service administration and infectious disease prevention. He was formerly an Assistant Commissioner of Public Health and served in various leadership positions in infectious disease prevention in the government service and Communicable Disease Centre, Singapore.
Prior to joining the corporate sector in 2005, Dr Teoh was the Head of a Primary Healthcare Organization in Singapore with an annual turnover of S$10 million, serving more than 200,000 patient visits annually. He is currently a Director of a Medical Department in a global healthcare organization overseeing its medical operations of several countries in Asia.
Dr Teoh is very experienced in the area of service quality and excellence in healthcare. He has personally involved in leadership position in these areas for many years in Singapore. Dr Teoh has been conducting seminars on various healthcare topics for various public and private organizations regularly in Singapore and also in the region.. His seminars are interesting and interactive as he regularly shares with the participants, many of his working experience which is very useful and relevant. He has trained many senior and junior level staff working in the highly competitive and demanding health services industry.
Dr Teoh has a Master of Medicine in Public Health and is a Fellow of Academy of Medicine, Singapore. He is an adjunct university lecturer and among the topics he teaches include Infectious Diseases and Communication Skill for Yong Loo Lin School of Medicine, NUS, SIM University and Duke-NUS Graduate Medical School. He still practices regularly as a locum emergency doctor in National University Hospital |
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Who Should Attend |
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Senior management of private and public organizations in Singapore who are involved in risk management and business continuity plan
Staff working in business operations, human resource, logistics and facilities management
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Course Details |
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Date: |
For in-house arrangements only |
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Time: |
9:00am to 5:00pm |
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Venue: |
To be arranged with NTU-CCE |
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Closing Date: |
1 January 2009 |
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Fee: |
Standard: SGD$00
Alumni: SGD$00 Group (3 & Above): SGD$00 |
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Registration fees inclusive of:
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Online Registration |
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>> CLICK HERE to Register Online
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Methods of Payment |
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1.
Credit Card (Visa and Mastercard only)
2. Cheque
made payable
to Nanyang Technological University
3. Invoice to
Company (for Company Sponsored Participants)
4. E-invoice (for
Government Organizations)
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Cancellation & Refund Policy |
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Written notification to
cce@ntu.edu.sg or fax: (+65) 6774 2911 at least 10 days before course commencement |
No cancellation charges
(Full refund) |
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Written notification within 4 9 days before course commencement |
50% of course fees
(50% refund) |
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Written notification within 3 days before course commencement |
100% of course fees
(No refund) |
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